Three unreplied reviews are hurting your health score.
Aspect-based sentiment. SLA-window replies. Negative-escalation alerts. Drafted for approval, never sent blind.
EXSEL's Review Management daemon monitors Amazon, Etsy, and eBay reviews in real time, scores sentiment per ABSA (aspect-based sentiment analysis), and drafts replies within seller-account SLA windows. It never posts autonomously unless the merchant has enabled 2FA-gated autopilot. Negative reviews trigger a root-cause draft that links to the inventory, shipping, or listing issue that likely caused the complaint. $49/mo; bundles with Account Health at 20% off.
- Refusal contract: confidence threshold 0.35 enforced at the primitive level.
- Causal-confirmed learning: only DoWhy-gated trajectories (p < 0.05 across 3 refuters + Cohen's |d| ≥ 0.2) train the adapter. No reward hacking.
- Tenant isolation: per-tenant Qdrant namespace + per-tenant LoRA adapter.
- Related ADRs: ADR-051 (D5), ADR-086, ADR-088.
What it does (concrete)
- Aspect-based sentiment (ABSA) per review — product / shipping / service / pricing axes.
- SLA-window reply drafting.
- Negative-escalation alerts (specific merchant playbook per aspect).
- Bulk draft → approve workflow.
- Causal attribution on reply tone → future retention.
How it fits into the ClientConductor
Your ClientConductor learns your store's reply tone. After 500 confirmed replies, the adapter drafts in your voice — with attribution context merchants remember.
The broader architecture is at [/agents](/agents). The short version for this page: every action this capability takes flows through AgenticRAG (ADR-086 — confidence-gated retrieval, refuses if top-hit < 0.35) and ContinuousLearning (ADR-088 — only DoWhy-confirmed outcomes train the per-tenant LoRA).
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Modes (autopilot is a toggle, not a tier)
- Manual (default) — Conductor drafts, you approve.
- 2FA-gated autonomous — Conductor executes; each action cleared through a 2FA pre-confirm.
- Tamper-evident audit — autonomous + hash-chained audit log + weekly signed evidence bundle (Companion required).
Exit-intent drawer
> Before you go — see one output.
> Run a sample on a public niche. 60 seconds. No email.
>
> [ your niche or SKU type ]
> [ Show me one → ]
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Close
3 numbered steps: 1. [ Start free ] — get your ClientConductor reflex-class on day one. 2. Try the capability in read-only / draft mode first. 3. Unlock when you've seen an output you'd have paid for.
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| Capability | Price | Included quota |
|---|---|---|
| Price | Included quota | Platform scope |
| **$49/mo** | 200 replies + 100 drafts | Amazon, Shopify, TikTok Shop, Walmart, Etsy, eBay review surfaces |
Annual prepay: −20%. Bundle 4+ active unlocks: −20%. Full catalog →